Ok, Recently I posted on the virtues of enhancing the user experience with media like Animation, Audio and Video and it occurs to me that I may need to qualify that a bit. As my title suggests, the first tenet of any webocratic oath should be First, Do NOT Annoy! So even though I am a proponent of adding media to your site and even though I DID specify judicious use, I just wanted to follow-up with a few “Best Practices” where these and other things are involved.

Animation/Flash
Lets start with the biggest offender. And although I am a believer in Flash (Sorry, Steve) there is a place for everything (you may start to see a pattern as you read these). The non-gratuitous use of Flash is obviously the preferred implementation. Sites that hit you in the face with annoying animation over and over and over are just that…annoying. If you are going to use it, like everything else you do on your site, you should think it through. Adding some movement to capture attention is great but as with most things in my opinion less is more. Just because a little does a little good, does not mean that a lot will have the same effect..if fact it, like say opiates for instance, can have the opposite effect in high doses. Just let it do its work and then fade into the background. Make them try to find it again if it was so cool they need to watch it again, don’t assume that it is so awesome that your intrepid site goers need to see it over and over and over again.

Audio/video
Although not nearly as bad as flash, there are some practices with audio and video that can can drive traffic away rather than helping draw it in further. The worst of the worst in my opinion is Auto Play! There is nothing more annoying than being in a quiet house after everyone has gone to bed, quietly researching your latest obsession when suddenly, without warning, the loudest most irritating techno-trash music starts echoing off of every hard surface in your house accompanied by Robyn Leach talking about the Champaign Wishes and Caviar Dreams of this fantastic product. The initial reaction (assuming that you are not now incontinent) is to get away from the sound as quickly as possible and the easiest way to do that (even if there is a “sound off” switch) is to leave the site and I can’t tell you how many times I have done just that. It is so disturbing that it totally puts you off the company or product they are offering. Even if it is the best, most perfect version of what you are looking for and the price would make you cry with joy, you wont be there long enough to find out and you will consciously choose not to return to the scene of the crime. I am all for the audio or video, but make it your customer’s choice to view to content. You can make it compelling simply by placement and they will watch or listen to the wonders that is your product simply for that reason. Assault (even on your senses) is a crime and smash and grab tactics do not work out well for anyone.

Navigation
The most subtle of the annoyances can be found (or not in some cases) in a sites navigation. In the case of navigation issues it is not so much seeing too much (although too much of anything can be harmful, I am sure vegetables in sufficient quantities will give you cancer..but I digress ), but seeing too little or not seeing it at all. The key here is to think logically about it. Having your navigation at the bottom of the screen below the fold may be awesome for the design but it is ridiculous for a website. People expect to find menu items in a few main places. First and foremost, the top of the screen (I know..the hell you say, right), followed closely by the top left side and then the right.

The key here is to pick one (and I am talking main navigation, I am not saying not to have links throughout and an interesting magazine like layout (especially on the home page) and stick with it. Don’t have some items on the top and them some on the left or the right or any mix in-between. The goal is for people to find what they are looking for so how about helping them out. Here is a thought, wherever your main navigation is, keep it consistent throughout the site, try not to go too deep (you get much beyond 2 levels and people are going to feel like they are in a hedge maze). Drop-down/Flyout menus are great for consistency but not always necessary. Just think it through logically and consider for a moment WWJD – What Would Joe-Customer Do? If you put yourself in a lowest common denominator mindset when building out the navigation you will be sure to have something everyone can follow.

Just remember, you learned everything you need to now about your website in Kindergarten. Whether it was K.I.S.S. ( Keep It Simple Stupid) or Chris’ Razor (The simplest idea is usually the Best), the less annoying your site is, the more effective it will be in getting your message across. Put yourself in your visitors place. Assume you are in a quiet room full of sleeping babies, your headphones are in the next room, you have had only 3 hours of sleep and you have a huge headache (but somehow surfing the web still seems like a good idea..work with me here…). You don’t want to experience the cacophony of crying babies caused by the music/video that played automatically or your own expletive deleted screaming from the Flash that would not go away or the navigation you could not wade through. Making a conscious effort not to annoy your site visitors by allowing them a say in their own web experience will only serve to better your relationship with current and potential customers.

In a continuing effort to improve both user and usee experience with WordPress sites, I offer a few more handy plugins to help make life on both ends of the site a little easier.

WP-Spam Free
Those of you who have comments enabled for blog postings on your WordPress site know just how annoying comment SPAM can be. Yes, you heard correctly, SPAM (it’s not just for email anymore). But fear not, as with most things WordPress…there’s an app for that. Just like the filter on your inbox, WP-Spam Free will weed out the Viagra and Mortgage company ads (along with any other comments that don’t pass the smell test) that bots try to post to your site as soon as they get wind that there is a form to be submitted. It is great for you because it keeps unwanted content from showing up without your knowledge or in the case of having moderation setup, it will keep your inbox free of most of those blog born irritants. And it is great for your clients and potential clients because they do not have wade through drug and porn ads to find that diamond in the rough comment that they are looking for to make sense of everything they are reading.

TweetMeMe
Ever wonder about those “Tweet” buttons that appear on some blog posts (like the one to the right), well that is a great little plugin called TweetMeMe. What it does is add that nifty button to each of your postings and then it is kind enough to track the number of times other people thought enough of your latest rant to share it with their friends. All your visitors have to do to spread your wisdom is click the button and login to their Twitter account (assuming they are not already logged in) and there, like a virus, your knowledge finds its way to more willing hosts.

CForms II
OK, so how many of you are frightened by the prospect of adding a form to your site and even more troubled by the spew of nasty that is returned to you in email when your brilliance is rewarded with an inquiry? Worry no more. Contact Forms II was designed with you in mind. Now all you have to do is select from a list of field types, decide the order in which you would like them to display and you are off to the races. There is even an easy interface for setting up the email that comes back to you with those awesome results!

UserPhoto
Looking to jazz up your posts to include a photo of the author or maybe want to look really awesome when responding to your blog comments? Well, if you answered “Amen, Brother” or some other type of affirmative response, UserPhoto is the plugin for you. Simply install it and you will find additional fields at the bottom of your account editing screen. All you have to do then is browse for that photo that just screams You and you are set. Let it upload and BAM (to borrow an expression) you are looking more sharp and professional than anyone has the right to be.

After the Deadline
For those of you bemoaning the fact that Spell Check is missing from the WordPress bag of tricks, cry no more. After the Deadline not only finds all of those textual faux pa’s but it also will school you on improper word usage to help you make the most of the brilliance that is leaking from that overstuffed brain. Just tell WordPress you want to publish your post and After the Deadline, like the Gentlemen’s Gentleman that it is, will scan your prose for things it finds to be naughty in its sight and allows you the opportunity to snuff it before your error is seen by the masses waiting for the next installment of the cool that is you.

Now that is what I call putting the Fun in Functionality. So don’t just sit there, strut on over to wordpress.org (or start your search right from your own sites admin interface) and take the first step toward enjoying making your site more enjoyable to use.

There are many ways to enhance your user’s experience when they visit your website from simple graphics to full multimedia immersion. Most sites depend on graphics (at least to a degree) to help sell the content. And while as a designer I am all over this because it helps feed my Starbucks addiction, there are sometimes simpler ways to enhance an otherwise decent design that may be in need of a little freshening up. One of the best ways to breath new life into your site is with the discreet use of multimedia.

Animation
Although it can be pretty old school in its execution, a little movement goes a long way.

Flash – No matter what Steve Jobs says (and I generally listen) Flash is the best and most accessible way to implement animation on your website. It is fast, it is clean and iPad’s and iPhone’s not withstanding (I know mine aren’t) it is accessible to most people on the net. The only real drawback is the need for an experienced designer to help you out with it (again, happy to feed my coffee addiction with your animation needs) but it allows for you to please most of the senses (sorry no smellivision available, but I am sure someone is working on it) with sight and sound.

GIF – A little more old school but no less effective is the tried and true GIF animation. Although only the flip book of online animation offering no sound to accompany the visual goodness, judicious use of this type of animation can draw attention and revitalize an otherwise flat site.

Audio
Although not as compelling as animation, adding sound to your site can enhance the experience for your users as well with the added benefit of you being able to record the audio yourself. Most newer computers (or even older ones for that matter) have some rudimentary capacity to record and play audio. A simple message from you can be enough help draw users in and help engage them with the content of your site.

Video
Given the ubiquity of video enabled cellphones and digital cameras (including the simplicity of the flip video camera) the ability to add video to your marketing endeavors has grown exponentially in recent years. Now, without need for professional assistance (although in some cases it is still needed…seriously…but I digress) anyone can add exactly what they need to show potential customers exactly why what they have to offer is second to none. And to make it even easier, enter YouTube and Vimeo as free resources for hosting your video content while allowing you to stream it directly to your website so it appears to be embedded. Giving you a professional sales tool without the expense.

And while these things have sometimes been considered gratuitous in the past (and still can be depending on your implementation), the media that you are looking to add to your site today ain’t your Mama’s video.  It is no longer just about dazzling them with shiny objects. Those shiny objects now serve a purpose beyond drawing your visitors ever closer to the poisoned donut. Recent changes to Google’s search ranking algorithms  are giving more prominence to what it considers to be high quality sites which are defined as sites with more original content. And what is more original than the audio and video you are producing for your potential clients?

So what are you waiting for? Get out there – be little Murray Sparkles (and if you get that reference you definitely have kids) and start enhancing both your user’s experience and your site ranking AT THE SAME TIME!

As more and more marketing relies on the use of social media, and more and more customers use social media outlets as a primary means if communication, companies have to make more of a concerted effort to integrate their corporate identity into their different media outlets. It is no longer enough to just “Be” on Facebook or Twitter you have to be recognizable to your customers and potential customers but how to do it?

As social media has evolved so have the platforms on which they were built allowing users more and more control over the message they are sending. But not everyone is taking advantage of this personalization. Too many businesses make do with base templates rather than customizing the experience for their customers.

Blogging
WordPress is arguable the most prevalent blogging platform out there with literally thousands of free themes available to customize the look, feel and functionality of any given blog. Themes are easy to install, and easy to modify (OK, maybe easy is not the right word, and not all themes allow customization through the admin area but you can at very least change the header graphic to make it more in line with your current identity). Unfortunately, many site owners do not even get this far. Changing out that header graphic should be done at a minimum but with WordPress you can take it even further depending on your need.

Custom themes
So how do you know if you could benefit from a custom word press theme. Well, riddle me this, Batman – Do you have an established identity for your company? Wouldn’t it be great if a customer reading your blog KNEW they were reading a product from your company rather than having only a vague notion that they might have some affiliation with the writer (like their best friend’s sister’s boyfriend’s brother’s girlfriend heard from this guy who knows this kid who’s going with the girl who is pretty sure she once had an out-of-body experience that possibly involved a company like the one who was writing all this great content). Well then what you might need is a custom theme. Custom themes can be as simple as a unique design and layout that is specifically created for your company and as involved as a great deal of custom functionality that allows you to show and maintain everything exactly they way you want it, in other words something that “ain’t your mammas blog”.

You can also take it a step further while you are at it. Word press has evolved into a full on CMS (content management system) and as such it is good for more than just blogging anymore. If you have a site and a blog hosted separately and would love to have it all under the same roof, now is the time. You can have a custom theme created to match your existing site (if it totally rocks) or if it is nothing to write home about and you are apt to put on your best John Cleese and say “now for something completely different”, you can just go with a whole new design. Either way you will be able to have the best of both worlds with your regular site pages and your blog posts all housed in the same easy to use CMS you have been used to. And depending on your functional requirements, the costs can be very reasonable too. Just think, a new site with built-in blog all while removing the need for a Web professional for ongoing updates. And if you are updating your site as often as is prudent for SEO that can begin to add up.

Twitter
I would bet that a day has not gone by of late when you have not heard about someone “tweeting” or how many followers someone might have but even if you were the one doing the talking, have you ever given any thought to what people see when they come across your brilliance while searching twitter for the absolutely most current info on your area of expertise? Chances are you are like far too many twitter users, you set up your account using the defaults and just started spewing your wisdom to anyone who would listen. This is not a bad thing by any means, after all as I have stated many times before, content is king. But in order to increase the number of subjects under your thought leadership you have to pay at least some attention to your identity so they when someone happens upon you, they’ll tell two friends or at very least be able to figure out how to learn more about their newest addiction…you.

In order to feed the masses chasing the dragon of your wisdom, you need make sure they can find your blog (I mean you can only get so much across 140 characters at a time) or better yet, your website so they can tell all of their friends about this great new resource for products and services. The best way to do this with twitter is by creating a custom theme for your twitter profile. There are a number of tools available to edit your account look and feel with something as simple as a color scheme that matches your corporate identity and something as involved as a custom background image that has your logo, photo and/or other pertinent information staring at your users as they soak up your brilliance.

Facebook
Many companies have bitten the bullet and setup a fan page for their company or product but like with their blogs, very few have taken the time to take advantage of all of the resources that are available to enhance the experience for their fans.

Profile picture
At very least, anyone with a Facebook fan page should use a custom profile picture that includes your logo as well as other pertinent company information so when someone arrives at you Wall page they know exactly where they are and how else to get in contact with you and although company info is available on the “info” tab, it is always better to make sure that your customers and potential customers do not have to hunt around for ways to get in contact with you.

Custom tabs
When a sweet profile picture is not enough, and getting them to the wall is not the goal, it is time create a custom landing page for your users. Making use of Facebook’s HTML Application allows you to add completely customized content to your fan page so you carry your corporate identity right into your fan page as well as add custom forms and more. And for those of you who want your fans and wannabe fans to land right in the middle of all this greatness, you are I luck because Facebook allows you to decide where they land.

Blog
The Networked Blogging application allows you to syndicate your blog content so other Facebook users can subscribe to it while at the same time displaying it for your Facebook Fans on its own tab of your Fan page.

These are just three examples of ways to enhance the user experience with your social media. Identity consistency across all marketing mediums helps customers and potential customers to know they are in the right place right away so they can concentrate on the pressing business of engaging you in conversations that will help them while providing you with valuable interactions that will ultimately help you grow your business.

Video content can add great benefits to any website but how do you handle it on your site? Well, the simple (and not so helpful) answer is, it depends. I am asked regularly about the best way to deal with video content and while i normally advocate for having copies of all files integral to your site hosted with the rest of your content (on your web server), in the case of video, you have other options.

In the immortal words of Inigo Montoya…Let Me ‘Splain…no, it’s too much..let me sum up..

Video and other media takes up a lot of bandwidth to distribute to your audience.

Ok, too simple? All right here is a little more detail on that..sorry, Inigo.

Warning, technical babble approaching…

There are two types of data associated with any web hosting account, the storage space and the data transfer. The storage space is as you expect, the amount of physical space you have in your web server to store files. The Data Transfer however is a little trickier. The data transfer is basically the amount of data transferred from your website across the net to the different users, etc accessing your site.As an example, let’s say you have a video file is that stored on your server taking up 10MB, no big deal, right? I mean, have tons of storage space so no problem, right? Wrong. The thing with data transfer is it occurs with every user that comes to your site. You could have 10 people accessing that video file at the same time and each one of them will be costing you 10MB of transfer (not including and other graphics or files that they are viewing while they are there). Not much in this microcosm we are looking at, but now think about how many viewers you have per month x the number of videos on your site. It can easily add up to some major transfer overage charges all for a few videos you have plenty of room to store.

You are now leaving the technical babble portion of the posting..I think…

Ok, ok, i know, half way through that your eyes glazed over and you found yourself wiping drool from the corner of your mouth. So in layman’s terms, what does all of this technical babble mean to you and your site? Let me bottom line it for you: When it comes to media content (especially video) more often than not, you are better off pulling it in from a third-party source. Now there is one caveat to the content that follows, if you are offering the media in question as “premium” content (meaning that people are paying to see it), hosting the content yourself is still the best option but you may want to look into third-party storage like Amazons S3 services.

Now, for the rest of you, there are several ways to stream as much content to your site as you like without incurring exorbitant monthly costs. The most obvious choice is YouTube. I know what you are thinking, “but i want the content to display in my website and I don’t want to advertise other people’s videos”. Worry not, there’s an Ap for that…ok, maybe not an Ap per se but a way to make it work.

1. First things first, go to YouTube and set up and account for yourself. Once that is done you will have your own “Channel” that contains only your videos and you can direct people to watch them. And i know you are not seeing it yet, but watch closely as the 3D image of the space shuttle materializes before your eyes…
2. Upload your video(s)
3. Marvel at the brilliance of your channel and tell your friends to go and look at what you have accomplished.

   Still not seeing it, huh? Keep watching. And see the magic happen…

4. Once you are loaded up with at least one video, click-through to the video page like you are going to watch, then scroll down and see a GIANT button that says “embed”. This has nothing to do with sleeping, it is all about getting y our video from YouTube to you site. When you click the button a whole host of controls will be displayed allowing you to choose the size of the video, the colors of the player and more.
5. Once you have selected the options you want you will notice the field filled with technobabble code..These ARE the droids you’re looking for. With this gobbledygook (it’s a technical term) you will be able to bring your videos right into your site with all e power of YouTube behind them.

Ok, now you are feeling it, I can tell so let’s move on.

All that is left is to take this lovely code back to your site and paste it into your page where you want it to go and VIOLA, you are set.

Now you are getting the best of both worlds, you have your video content where you want it on your site while at the same time making use of the streaming technology and bandwidth brought to you by your friends at YouTube. And YouTube is not your only resource for this, there are a number of other sites out there, like Vimeo, that work equally as well.

So what are you still waiting around for? Get out there and start loading those videos.

No matter whether you are getting your feet wet with SEO for a new website or just trying to make sense of things for an existing site, there are a number of tools available to help you at a price you can afford…FREE.

Analytics
Analytics is kind of a buzz word these days but in this context it refers to something very important to your site, you traffic. As the name implies, the tools allow you to analyze your site traffic so you can see the patterns of behavior that are hidden to the naked browser. There are many packages on the market to help you understand you website traffic but by far the most popular (and best choice for most users) is Google Analytics. It is robust, easy to use and best of all it is FREE. Not only is it great for individual site owners but developers love it because it allows you to track multiple sites within the same account.

Once you sign up for an account all that you have to do to get started is to add a simple script to any page you want to track (pretty much all of them). Once you code is set, just wait a few days and then take a look at the treasure trove of information available about your site traffic. The more time that passes the better your insights can become because the patterns that can emerge over time.  And with the simple graphical display emerging patterns are easy to discern so you can concentrate more of your time on your business.

Now don’t be fooled by the simplicity. Analytics are great but  getting the information is the easy part, it is what you do with it that counts. The tools available have hundreds of built-in ways to access your data and they are also easy to customize so you can see the information the way it makes the most sense for your business. And once you begin seeing the data in a meaningful way it will allow you to change the way you look at things enabling you to adjust your marketing and email campaigns accordingly.

Webmasters Tools
Now that you know how to see who is looking at you, it is time to take a look at how you are seen. All of the major search engines offer what are known as webmasters tools to allow you to see yourself as the search engines see you. This is invaluable information because it allows you to truly maximize your SEO potential.These tools allow you to see what keywords you are ranking for,  how often you come up in searches, what sites are linking to you as well as general performance information that will help you fix problems you may not know you had.

And although most things these days are geared toward Google, it is important to make use of the tools from Yahoo and Bing as well so you can get a more complete picture of how you are perceived across the net. Taking this balanced approach will allow you to maximize the effectiveness of any SEO changes that are made as well as giving you more insight for potential SEM campaigns that you might run in the future.

Those sound great but how do I get to them?
The tools are all technically Free to use, but as you know, there is no such thing as a FREE Lunch. In order to access the tools you will have to set up an account with each of the Search Engines. In general this is not a problem but you may want to make sure and bookmark each of the pages as you go because these tools are not exactly easy to get to. While you are at it you might also want to set up email accounts with the different providers for testing purposes. I like to set up Gmail, Yahoo and Hotmail accounts during this process so I have them to use for testing email campaigns going forward (while you are at it, if you are thinking about email testing, you should also set up an AOL account as well just to round it out).

Use the links below to check out the different tools and setup your accounts now:

Google

• Google Analytics
• Google Webmaster Tools

Yahoo

• Yahoo Site Explorer

Bing

• Bing Webmaster Tools

Used properly, these tools can help you to significantly improve the efficacy of your online identity as well as your ongoing marketing efforts.

The cornerstones of any SEO or SEM project are the search terms used to set your content apart from the crowd. These terms, commonly referred to as Keywords, are how all of your potential organic SEO traffic is eventually directed to your site. But how to you determine what keywords fit best for your site? That is a tough question with a number of answers but they may be simpler than you think.

The best place to start with any keyword research is in your own head and there are two ways to do it:

1. Try to put yourself into a potential customers shoes and think of the non-industry specific, jargony keywords and keyword phrases that you would use as a layperson trying to find your product. Then begin writing your site content keeping those search terms and phrases in mind to be sure they are included

   or

2. Start writing the content for your site the way you think it should be written and let the keywords fall where they may.

Either way you decide to go, you are well on your way to where you want to be. The next step, once your content is complete and your site is up, is to consult one of the many Oracles that Google provides in the form of online tools. In this case what you want is the Google AdWords Keyword Tool. Although this tool was ostensibly developed to be used for Search Engine Marketing (SEM), it is still an excellent Free resource to use to help with basic organic SEO.

So how does it work?
Essentially the way the keyword tool works is that is looks at your site and then tells you what IT thinks your keywords are based on your content. Intrigued yet? I thought you might be. This now allows you to see how the other half sees. You think you are optimizing for one thing and it turns out as far as the spiders are concerned you are talking about something totally different but once you know what it is seeing you can begin make the adjustments that will ultimately help bring in those elusive customers.

From here you can fill out your list with keywords you may not have considered before and start breaking things down using some of Google’s built-in “Grading”. The grading allows you to see how many searches are done each month on a given keyword . You will see some amazing search numbers and be tempted to try to rank for words like “internet”, “Computer”, “Security” (or the like depending on your industry) but don’t get sucked in by really high numbers – remember that the broader the term, the more competition there will be for it. As a small business you need highly qualified leads and you can’t afford to compete with Fortune 500 companies for searches that will, in all reality, have nothing to do with what you have to offer. The best option here is to narrow the terms (or more specifically phrases because single terms will almost always be too broad) as much as possible.

Once you have done that you can narrow it down further by the number of searches (remember, the more the better, but within reason – lets not get greedy). And here is where you play the SEM card for your basic SEO needs. Along with showing the number of searches and a general competition ranking, this tool also shows how much Pay-Per-Click advertising is going for on each keyword or phrase. The more it is going for per click, the more the competition is likely to be for regular organic traffic as well. So when you find your balance between competition, search volume and cost per click, you have found your keyword. then as with everything else you just rinse and repeat until you have ten to fifteen strong keywords that you can use as a base for your site.

Then it is just a matter of optimizing the content on the important pages to make use of up to three of these keywords (and they can be different on each page) and then you can go back to your analytics and other tools to see how things work out and adjust accordingly.

Now don’t get me wrong, there is a reason why there are almost as many SEO companies out there as lawyers in this country, they have a lot of expensive toys and know how to really bend the search engines to their will. Depending on your needs it may make sense to work with one of these companies rather than trying to go it alone but for most small businesses, this tool is just one more example of the ways that individual site owners can take some measure of control over their web presence and enhance their organic search engine traffic without sacrificing any body parts to a deity not of their choosing.

Just when you thought you were the last one to arrive at the social networking party, you realize that you got there just before your blog. Everyone talks about how you can leverage social media for your business but did you know that your blog can now take care of that all on its own? Thanks to one of the thousands of brilliant developers out there who make your life easier by developing applications for everyone’s favorite time suck, you can now syndicate your blog on Facebook allowing the teeming masses of yet undiscovered business potential to see your ramblings (good or bad) while they busily catch up with that varied list of butterflies that they try to keep up with daily.

Networked Blogs allows users to subscribe to your blog feed and have it displayed directly on their personal or Facebook Fan page. The best part is that rather than needing to go back and check out your favorite rantings (and/or astute business knowledge – tomato, tomato), the new entries post directly your wall as soon as they hit the net (you are there all day anyway, may as well make it time well spent).

And what is the bottom line of this wonderful new toy, you ask? Aside from the obvious user benefits, in essence, it allows your blog to have a go at social networking on its own. Just imagine what it can accomplish when left to its own devices in the worlds largest shampoo commercial. Think about it. You apply your brilliance to your keyboard and hit publish, but now instead of it just going to your Great Aunt Ruby and her Bridge club, you are now reaching John in Des Moines and Roxanne in Nelson, B.C.. But it doesn’t stop there because as the commercial goes, they tell two friends and so on and so on and so on…or at least one of their friends sees the feed and decides to read your post, and then one of his sees it when he subscribes and all of a sudden you have a whole new market of suburbanite professionals.

So who says that your social interactions actually require you? Just do with your blog what you have always done with you dog, make sure it is well fed and well-groomed, then head out in public and let it draw the chicks…uh, I mean people, to you.

Success in any marketing endeavor all starts from the same basic formula: define your objectives, determine your placement and measure your results. Simple, right? Then why does social media marketing seem so daunting? Well, it may look daunting but looks can be deceiving. Although social media does not necessarily conform to traditional methods of measurement, the basics still apply, you just have to adjust your thinking from the outset and everything will fall into place.

Define objectives
Social media is a different animal from most marketing because the objectives are drastically different. Rather than trying to convince someone to buy your product directly, social media is more about capturing mind share. So the real objective in most cases is simply to start a conversation with potential customers that allows you to display your thought leadership about a certain topic. Once engaged in this manner, potential customers begin to see the benefits that you offer over your competition.

Placement
Once you have defined the objectives for your social media marketing the next thing to determine is a proper venue. Blogging, Facebook and Twitter have great broad reaching appeal but make sure to look into smaller more industry or interest centric social networks as well to determine the best place to start your conversation.

Measure
Now that you have the what and the where, the how of success measurement becomes infinitely easier. Since your objectives and placement are different for social media than they are for your other marketing efforts you need to conform your measurements to fit situation as well and in this case you will conform your measurement to the individual venue.

• Members/Comments
  If you run a membership site or blog that allows users to comment on posting, you can use the number of members/comments as a barometer for the usefulness of the content. Not only that but the comments themselves can contain invaluable information related to your individual postings that can help you in other areas of marketing and product development.
• Fans/Followers
  The number of “fans” or followers on sites like Facebook and Twitter indicate the popularity of specific content you are providing. While growth in the number of these over a period of time can show how well your messages are penetrating your target markets.
• Social bookmarks
  The number of times your content has been posted to sites like Digg or Stumbleupon can indicate that not only is your message effective but that you are also building the mind share among potential customers.

And the list goes on and on. A unique measurement criterion can be determined for each type of if not each individual social media outlet but once the objective of your social media marketing campaign, the measurement metrics will very quickly present themselves for you.

Once you go through the process once you will have it down. Then all that you need to do is rinse and repeat with the basics for your different campaigns and don’t be afraid to tell people about your success. Who knows, your success with one campaign could be the source of another success just by spreading the word.

Companies spend years building their reputations but all of that work can be for naught if they don’t know how to manage it. I know what you are thinking, you have a great reputation for excellent products and outstanding customer service, but the reputation you have cultivated with your loyal customers over the years may not be the same thing that potential clients are seeing online. The main reason for this is that once something gets loose on the Net it is almost (if not completely) impossible to remove.

All it takes is one negative blog posting on a popular site and new prospects might overlook you out of hand because that negative posting about your inferior quality products or your non-existent customer service is showing up with higher rankings than your well designed, fully optimized corporate site. This type of information can hang around long after they are posted whether or not they were ever true or have since been fixed. And although these things may never go away completely, there are things that can be done to mitigate their impact:

1. Control the message
   The key to any reputation management plan is to control the message. Make sure that all of your online communications follow the same guidelines. Wherever the company is mentioned, it should always be portrayed in the same light which means knowing what is being said on Blogs, Twitter, Facebook and other online outlets is a must. It is a big job but you need to set aside time to review these sites every week.
2. What to monitor?
   Find a group of blogs or other social medial outlets to monitor. Not just your company but competition, industry as a whole and messages to see what is resonating. You can usually start this with a simple Google search to see what is going on in your space. But don’t stop there, it is also a good idea to keep en eye on employee blogs and personal websites to identify possible internal risks to your online reputation as well.
3. Making sense of it all
   Not all conversations will affect the company. Focus on the ones that impact perception. Make note of the audience impacted using each platform as a guide (Twitter=followers, Facebook=Fans, etc). Know what is being said and to whom so you can determine the best way to respond.

Once you are set controlling, monitoring and interpreting, you will be ready if things go south and you suddenly find yourself facing some high-ranking negative information. If this happens, you can use social media to set it right again. Time is of the essence and with the recent roll out of Google’s Caffeine, and the fact that you have been paying attention, you can now make a bigger impact even faster. Keeping track of your online reputation allows you to take out those negative blips before they fester into any significant business impact by pushing them down to the level of insignificance in the search engines.