Most every business these days have finally broken down and entered the social media arena in one way or another but just setting up an account is not enough to truly make the medium work for you. Sure, setting up the accounts alone can help you with SEO initially because every footprint you make in the name of your company can have a positive impact in that area but that is a short-lived benefit at best of you don’t commit. The only way to really engage clients and potential clients in this brave new world is through regular updates. These updates can take a great many forms from syndicated blog postings for outlets like Facebook or simple re-tweeting of relevant information on Twitter but one of the most effective ways of interacting is through the old school use of a simple promotion.

This Ain’t Your Mama’s Promotion

Historically promotions were done in the form of a drawing. Clients and potential clients would need to go to a physical location in order to put in their entry and this was a great way to not only bring in new potential clients and reconnect with existing clients but it offered the opportunity to actually speak with the people involved. Unfortunately as things evolved into direct mail and then to email, this interactive component was lost for the most part and participation waned. Enter Social Media. The use of social media in business is working to bring some of the interactivity of yore back to the silicone landscape of today’s hermit rich environment. True, you still may not physically see the client or potential client (at least initially) but it is allowing an actual conversation to begin rather than the unidirectional neediness that businesses were directing into the cyberspace ether.

Make it Work!

I can see some nodding heads. You are seeing the potential but you are not sure how to do the Tim Gunn and Make it Work. Well, that can be a little more tricky because what works for one type of business might not work for another but in general contests are pretty universal. Contests are the oldest marketing trick in the book because they work. You set up a scenario, ask people to enter and they can potentially win a prize. It is as simple as that. And they work because the only thing you want to get out of it is the interaction with the people who participate.

A Shamelessly Self-Serving Example

As an example of how I interact with my clients each year, I give you the 12 Days of Mas Chris. This is a contest that was born out of a friend of mine wanting me to post a picture of myself on Facebook wearing a Santa hat. Seems like a rather innocuous request but as with everything else in my life, I took it to the extreme and posted multiple. They were so well received by friends and clients that I began the 12 Days of Mas Chris in which I would post a new photo of myself in a different Santa/Holiday hat each day for twelve days (And from there it evolved to be me also being inserted into different TV or Movie scenes wearing a holiday hat).

After all 12 days have been posted, people are able to vote on their favorite photo once a day for 5-7 days. I do a first, second and third place drawing from the entries and award prizes to the lucky few. In this case I give first place $50 toward any upcoming work, second place $25 toward upcoming work and third place a $10 Starbucks gift card.

Along the way clients comment on the photos and it allows me the opportunity to interact even if I am not currently doing any work for them.

The contest is so successful that I have clients asking when it is going to start because they enjoy my ridiculous photos almost as much as driving around their local neighborhoods looking at Christmas lights and have incorporated the 12 Days of Mas Chris into their annual Christmas traditions.

I enjoy creating the photos almost as much as clients and friends seem to enjoy seeing them each year and I get the added benefit of the additional interaction so it is a Win/Win/Win.

The Moral

The moral of the story is that no matter what you decide to do whether it is a simple concept or a very complex one, running promotions through your social media outlets can have a very positive impact on your customer relationships and you might just have a little fun along the way.

Marketing is the bane of most entrepreneurs existence. On one hand it is necessary to communicate with your potential customer base while on the other hand it can be an incredible time suck taking you away from the business of running your business. It needs to be done and as the business owner you are the ideal person to get potential customers the info they need, so what is the answer? I can name that tune in one note…Automation.

Marketing, Marketing, Will Robinson

Ok, so maybe Robbie the robot is not exactly the type of automation we are talking about here but a factory analogy is not too far off. Think about it, the key to marketing (once you have figured out your message and the best way to present it of course) is messaging consistently over time to your potential customer base. The problem that most entrepreneurs face is the same issue that plagued the manufacturing industry in years past, volume. And how did manufacturers resolve the issue? Automation. So why not apply a similar principle to your marketing efforts? I know I am not making an apples-to-apples comparison here but you get the idea. It is all about having the time to generate the appropriate volume whether it be physical product or marketing content. We have established that the key to marketing is the number of touches (and no, not bad touches) you make with a potential client over time but just because you want to connect with them on an ongoing basis does not mean that you have to come back next week at the same bat-time and same bat-channel to bang out more brilliant insights. It is hard enough for entrepreneurs to get into a marketing frame of mind for their own business (even if that is what they do for others) so why not maximize that time when lightning strikes and begin filling a crock pot with marketing gems so you can set it to cook slowly, releasing your brilliance as it heats over the course of an automated campaign?

Recipes for Success

Ok, now you are sold. You know you can count on one or two good days each quarter when you can not only concentrate on marketing your company but you are actually interested in doing it. You have the ingredients, now all that is left is to find the right appliance to turn your marketing recipe into the culinary masterpiece you know it to be. So what are the Consumer Reports best buys for automated marketing:

Blog
One of the easiest ways to automate your marketing efforts is through Scheduled blog posting.  Blog platforms often allow you to set a date and time for your postings to go live. WordPress is especially good at this. You can hack out 10 blog draft blog postings and then schedule them to go live at the date and time of your choosing. This allows you to sit down on that one day a quarter and get it all out, all of the industry innovations, customer epiphanies and other nuggets of brilliance related to your business that have been building up but you had not been able to release to the wild. Then once you have extracted every last drop of insight, you can go through and set your wisdom to a slow drip so its magic fingers will touch your clients as regularly as possible. So then you can get back to the business of running your business secure in the knowledge that even though you are not even thinking about marketing anymore, your clients are receiving the benefit of your experience. And once your marketing build up reaches a critical level again you can just rinse and repeat to reset the circle of life.

Email
Email can work in much the same way with the added benefit of your appliance restarting itself for each new subscription so each individual feels the magic fingers at the exact same rate and in the exact same order no matter when they turned on the heat. How does this miracle appliance work you ask? The simple answer is “AutoResponder”. Now I know what you are thinking, “hey, wait a minute, that is what I set when I go on vacation, how can that possible fulfill the promise that you have laid out?” But worry not, the name might be the same but the function is drastically different. Email providers like MailChimp, aWeber or even a more involved service like 1ShoppingCart allow you to set up serialized  autoresponders that run as a result of a subscription to a given email list. These autoresponders generally allow you to set up multiple emails as well as a time delay from the initial subscription so that they can be sent in the order you want them received and with the appropriate time delay between each so your touches can trickle out at the proper rate.

Social Media
Social Media content distribution can also be automated  as an additional prong in your email and/or blogging efforts. Most blogging platforms and email providers offer options for direct social media integration so as soon as your blast of radiance hits your blog or email system, the same information can be immediately distributed to your different social media outlets like Facebook, and Twitter allowing you to magnify your audience all while you are focusing your time on servicing existing customer and business needs.

The bottom line is that through small time commitments and simple automation, entrepreneurs can effectively market themselves without sacrificing the business they are trying to build in the process.

By now you have probably been exposed to the latest in marketing technology although you might not have been aware of what you were seeing. What am I talking about, you ask? Well, have you seen this strange black and white squares that have been popping up at the grocery store, on cutting edge marketing materials and sometimes even on TV recently? I thought so.

What are they you ask? They are known as QR Codes or Quick Response Codes. And those seemingly innocuous squares carry hidden meaning to those in-the-know and anyone with a smart phone can become part of the “in” crowd with the click of a camera shutter.

********* Warning useless digression approaching **********

To the uninitiated they are simply the next generation of bar code but to really understand how they developed and how they can help you, we need to get Mr. Peabody to fire up the Way-back Machine (and leave Sherman behind this time).

The concept behind the QR Code actually originated back in the 90’s and at that time special information was being encoded using a somewhat standard product bar codes but it required a special device called a CueCat to access the special information. This was problematic because the CueCat had to be attached to your computer to work and at that time your average home computer was somewhat less than mobile. So what did you have to do? You had to buy products (sometimes they were even used in magazine ads), bring them to your computer and make a concerted effort to find the Easter egg (if it eggisted at all). The devices were even given away in some places in order to promote the use of this new marketing technology. Needless to say, I am probably the only one left that remembers them because they were such a dismal failure. Another product of technology not being able to keep up with itself.

Fast forward to present day where everyone you meet has a smart phone that is 10x more powerful than the Gargoyle you were attaching your CueCat to back in the day (which was a Wednesday as I recall). Not only that but you would be hard pressed to find a regular cell phone that did not have a built-in camera now. Finally technology has caught up to the brilliant idea.

Digression complete, you may now return to your regularly scheduled posting

So how can you make the most of this technology that has finally come into its own? Well, as is usual with most really broad questions, it all depends. Everyone can make use of these lovely little squares of wonder, you just have to decide what you want to do. Unlike the CueCat enabled codes of the past, QR codes can reveal much more than just a URL. With a QR Code you can encode:

1. A URL. This is the most common use. Whether for a website proper, a product micro site or a social media page you can get users looking at what you have to offer right from their phone anywhere and anytime they encounter your square of destiny.
2. A secret message. Yep, the next generation of invisible ink is here and there are no special pens required. Send a special message for people “In the Know”, provide a special offer for those with the ability to find it or maybe pass on a special code to accessing special content about your products or services.
3. An SMS. Yes, you heard me right. you can encode a phone number and message into your magic block so that you no longer have to say “Text 2323 to 900-555-1212” to get your special prize. People can just point and click their way to entering your contest.
4. A Phone Number. Most smart phones are designed to turn any number that even remotely resembles a phone number into a link that can be dialed with the single click. This type of QR Code take it one step further and does not require that you even have the number. Just scan to get the number and click to connect. Now THAT is Quick Response.
5. Your Contact Info. The easiest way to get your contact info to a prospect. They scan the code and a new contact is automatically setup with your Name, Address, Phone and Email. What could be easier. These are great for business cards. Who needs a special card scanner when a quick click with your phone does it all and allows you to call NOW, not in 3 days when you get around to scanning the card back at the office.
6. An Email. Depending on how their phone functions, you can even queue up an email with a click that will populate the email address it is going to, the subject line and the body. The best email based contest entry vehicle even. People walking by your both at a trade show and click to enter rather than stopping to fill out a form that you might not be able to read anyway.
7. Your Geographical Information. Map it, Baby! Can you imagine having your office location encoded so that with a click it opens up a smart phone mapping program and plants a flag at your location so that it is quick and easy for people to get to you?

So, I guess now the question becomes not “How can I use it?”, but “How Can I get my own code?”. Well, that is easy too. There are a number of places online that will allow you generate your own codes for FREE. You just put in the info you want encoded, click a button and presto your code appears ready for download in a format that can be used in print or on the web. In fact you can even find one right here. Just look at the resources menu above and click the “QR Code Generator” link – or anywhere it is linked (like here) in the body if you are super lazy.

So what are you waiting for an engraved invitation? The only limitation for using QR Codes is your own imagination. So get out there and get your own magic square now!

Every entrepreneur wants to build their business but most new businesses have to be very lean in order to get off the ground. Unfortunately for most businesses that means doing without key things that can help their business thrive but that does not have to be the case. Just because you do not have the specific skills needed for a task and you cannot afford to have a full or even part-time employee around to get the things done that you need does not mean that you have to do without. There are inexpensive options available to give you the help you need so you can focus more on the business of building your business.

Picture it, your office, now. You, focusing on meeting your clients needs while your daily office/business needs are effortlessly handled by an unseen force? It is an amazing feeling right? You, focusing on the stuff that made you want to start your own business in the first place, not a care in the world. Sound too good to be true? What could this amazing unseen force be? It is none other than your Virtual Assistant. That’s right, your heard me…Virtual. And I am not talking about The H.A.L 9000 or some scary SkyNet kind of thing that will take your data in a desperate plot to take over the world. I am talking about highly skilled professionals working from home that can remotely help your back office run at peak efficiency.

Think about it like hiring a temp from an agency but rather than getting basic computer skills and the task for providing office space and equipment, you get someone with experience doing exactly what you need done who provides their own equipment and can help you at just about any hour of the day (within reason of course). You can find VA’s with skills that run the gamut from very broad skill sets to help you take care of stuff that piles up and keeps you from getting to more important things to very narrow specializations to help you with more of a surgical focus and everything in-between.

Need someone to answer the phones so you can get out for a few hours a day unencumbered?
No problem. There are many ways in which your local business calls can be routed to a VA so they make appointments, take messages or anything else you require.

Perhaps you have great marketing ideas and have no clue hoe to implement them?
That’s not a problem either. You can find marketing writers to help with your website and other marketing content.

Does Social Networking completely elude you?
You are covered there too with social media experts who can not only get you setup with the likes of Facebook and Twitter but will also keep it updated for you to keep your presence fresh.

Bookkeeping not really your bag, baby?
You can find a VA to handle your payables and receivables to ensure that you are always in good standing with your vendors while making sure that your clients are in good standing with you.

Web Guys getting you down?
You can even find someone to make your website updates for you so you don’t have to pay outrageous maintenance costs to unscrupulous web developers.

And instead of paying for someone 25-40 hours a week, you only pay for the time you use and the rates are very reasonable. So what all can you get? The sky’s the limit. If there is a need, chances are the is a VA out the that is specializing in easing that pain.

• General Office Assistance
• Calendar Management
• Bookkeeping
• Travel
• Research
• Document Maintenance
• Business Writing
• Marketing Writing
• Blog Writing
• Webinars / Teleseminars
• Email Newsletters
• Website Maintenance
• Social Media
• Search Engine Optimization

And the list goes on. If you need it done, chances are there is someone out there with the expertise you need, ready to help.

So what are you waiting for? You can get exactly the help you need without the unnecessary overhead so have a seat at the table, tuck in and help your business grow.

Many business owners new and old ponder the age-old question of how to build and expand an email list for their online marketing efforts. While the question of building a list is important, the more important thing to consider out of the box is how to maintain it once it inevitably reaches critical mass (what can I say, I am more of glass is too big kind of guy).

Now some people like to stick with the old capture an email one at a time and maintain the list offline is something high-tech like a spreadsheet way of doing things. This is very time-consuming and leaves you open to all sorts of human error issues from forgetting to add a name to the list all the way to forgetting to unsubscribe someone. Others may  have a custom application that captures the information in a database to try to keep the issues at a minimum and lessen the time it takes each month to maintain their list but this way still requires you to handle subscribes and unsubscribes somewhat manually.

All this time spent maintaining your email list can defeat the purpose of having one in the first place because rather than being able to concentrate on your business and making your clients aware of the latest and greatest, you are spending all of that quality marketing time (that could be spent on developing your promotion or enhancing your product) on making sure that the little old lady in Pasadena (who may not even get to her email for days at a time) is receiving your less than well thought out message. So what is the answer? When in doubt go to the professionals!

As I have stated in previous posts, a veritable gaggle of reasonable priced companies have popped up to fill this void. Now I know what you are thinking,”Why would I have a company do nothing but maintain my list?” and the simple answer is that you wouldn’t. The companies I am talking about specialize in email delivery but they offer this business saving service FREE as a part of using their service. And small businesses can easily find FREE Trials (like AWeber, VerticalResponse, and GetResponse for example) and depending on your list size and mailing requirements FREE forever (like my personal favorite MailChimp).

So seriously, how can they help?

1. Well, to start they will allow you to import your existing list so you breathe a little easier.
2. Then they provide you with a form you can place on your website to use for capturing email information. This is key because information submitted here goes right to your list and if you have more than one, that can be delineated as well to make sure that people who wanted to hear more about your great Green Bean Casserole recipe can be separated from those interested in your 14 ways to deal with household insect incursions.
3. Once people are subscribed they can be sent a verification email so you can be doubly sure that they wanted to receive email from you and are not just the innocent victim of a vindictive co-worker who knows they have an irrational fear of overcooked legumes and singed them up for your casserole recipe list as a way to get back at them for not sharing their Shamrock shake…but I digress.
4. And in the event that they intended to subscribe but your recipes somehow remind them too much of their dearly departed aunt Flo (the Green Bean Casserole Queen of Tallulah Falls), they can use a link provided to unsubscribe from your list.

With all of this functionality at your finger tips, you are now no longer a slave to the innumerable changes to your list each month. Now you can focus on the business of marketing your products/services secure in the knowledge that the list you use to disseminate your pearls of business brilliance is the best list it can be each and every time you setup a new campaign. And who knows, with all this extra time you may want to start another list or two with which to dazzle the masses with your new-found love for croquet mallets.

Most people are somewhat at a loss when it comes to choosing a web host. It is generally believed that all hosts are created equal and the only real determining factor is price. Sadly this is not the case and if you let price alone drive your hosting decision you might end up with a big headache for the foreseeable future. Now don’t get me wrong, cost should be a factor, it just should not be the ONLY factor in making your decision. Besides, anymore a small business can get decent hosting for as little as $4/month so it is a lot easier to focus on what the host can do for you.

Functionality

Server Software
The first stop on your hosting voyage should be about the functionality that the host offers. Now start back to your homework again. As I may have mentioned before making a plan is always the best any to start any web project. And if you have your plan handy, then you will know what you are looking for. At the most basic level you need to decide between Linux and Windows hosting. There are pros and cons to both, the key is knowing what your finished site will require (if anything) in order to function the most effectively. Linux is usually a safe bet if you are not sure and a basic static HTML site will work on either platform out of the box  but having a plan will take the guess-work out of it.

If your site is going to be built using PHP (whether it be a custom build or something like WordPress) you are best off with a Linux server. While with .ASP or .Net, a Windows server is a better option. There are components that will allow some things to run on either platform interchangeably but depending on your planned use, it is best to stick with the type of server it was initially designed to use.

Storage & Transfer
Other things to consider when choosing your hosting plan is the amount of storage space and data transfer you are allotted each month as part of your plan. Storage space is pretty straight forward – it is the amount of physical disk space you have available for storing your files on the web server but Data Transfer is a little trickier. Data Transfer is more about traffic. It is the amount of data that can be transferred from your site to your visitors each month. Now, I know what you are thinking, “that does not pertain to me because I don’t really have anything I want people to download”. Well, that is not exactly what it means. Data Transfer covers every page and every element of every page that is sent to a user when they come to your site. What that means is that if you have an HTML page that is 10K and you have 5 images on that page that are each 20K, you are transferring 110K of data each time that page is viewed.  Plans generally cover 2-5GB of data transfer each month and unless you actually have large downloadable files  or have mistakenly decided to host your own videos on the site, most small business will not have an issue with this. But be weary, If you do end up going over your allotment it might come back to bite you with up-charges. Video is usually the cause of data transfer up-charges and one of the best ways for small businesses to avoid this type of issue is to host your video on a sharing site like YouTube because you can still embed the video in your page but the data is being transferred directly from YouTube to your visitors so you get to see the benefits of having video on your site without the potential cost issues.

For most small businesses a basic plan will have all that you need.

Email
Email is an often overlooked component of web hosting packages. Never discount the value of having an email address that is specifically associated with your domain. It presents a much more professional image and many times you get a great deal more functionality out of it that you would have with Gmail, Yahoo or your local cable provider. Most come with at least 10 email addresses and some come with hundreds. Make sure to pay attention to the available features for your email as well while deciding.

Databases
Depending on the type of site you are building you may also need a Database. And although PHP, ASP and .NET do not require the use of a database to be useful, their real power comes from the dynamic delivery of content. The most common type of database is MySQL which is generally offered with Linux plans (and required for WordPress) while Microsoft SQL server is the DB of choice for .NET.

Reliability
A major differentiator between different web hosts is reliability. Most decent hosts offer a 99% + up-time guarantee. You need to make sure that the host you choose is not a fly by night operation that is going to cause more problems than it solves but bigger does not always equal better. Some of the big boys have had financial issues in recent years causing problems for their users when they had to sell out and the users had to jump through hoops to keep everything status quo.  Make sure you are comfortable with the host you chooses because the longer you are with them, the harder it is to leave. And if you do end up having to leave (no matter how little time you have spent with them) be prepared for the pains that can accompany it (propagating your domain to a new host can cause downtime with your website as well as wreak havoc on your email). The best option is to do your homework upfront so you don’t have to deal with the dentist over the issues caused by excessive teeth gnashing.

Service
For the most part, customer service with your web host will be pretty transparent and you won’t really care, that is until you have an issue. And although they do not happen with great frequency, problems do occur and they seem to always happen at the most inopportune times. And at times like those it is good to know there is someone you can contact to get it resolved quickly. Check to see how they handle customer service. Is it email only or do they have a number you can call and do they have hours that will work for your needs? I know I have had to contact support in the middle of the night a few times for different clients and the fact that I was able to get a response from someone at 2AM and avoid the potential unpleasantness from eager site goers inability to do what they wanted was more than worth it. Make sure their availability will suite your needs (and a phone number as an option is always a huge plus).

There are a number of companies out there that can get you what you need, when you need it, with reliability and  service to back up the sale. Some of my top picks are below:

Now that you know what you are looking for (at least on a basic level), get out there and find the host that can help make your online dreams a reality.

One of the most popular methods of building an email marketing database is through subscriptions to an email newsletter. They are a great way to connect with new potential customers but how do you get started with one? Once the decision is made, you can get things going in pretty short order, but as with most things you need a good recipe to get things just right. And the best way to ensure a tasty dish, as I may have mentioned in previous posts, is to think it through before you start. So whats to think about, right? You want to increase your email database and what you have to say is definitely monumentally important to anyone with half a brain so you should just make it happen, right? Well, not necessarily. If you take a little time to think it through before you start, you can make your first endeavor into the world of email marketing a much more successful one.

So let’s think it through a bit:

Purpose:
I know you want ti increase your email database, but is that the only purpose behind your need to shower unsuspecting readers with your thought-provoking prose? Think about your ultimate goal in adding to your email database. Is it to drive traffic to your website, increase sales for specific products, interest potential attendees in upcoming events or to simply a way to stay connected with your client base by informing them of what is new and happening with your company?

Content:
What type of content do you want to present? Just because you have a good idea for an article or two in the inaugural issue does not mean your newsletter will have legs. Make sure that the concept behind the newsletter is scalable enough to include as yet undetermined topics for your concept. You don’t want to develop a newsletter entirely around the “pitfalls of baking 3″ diameter apple tarts during the winter solstice” when a slightly broader topic like “3” tarts” will allow you the fluidity needed to keep your readers interested with a broader range of topics throughout the year.

Format:
How do you want your newsletter to be read? It seems like a simple enough questions but it is one that can have a great impact on how your particular brand of literary brilliance is received. There are a number of ways to format a newsletter, all of which are good, but what works best for you is entirely dependent on the content you plan to provide. The two most common types are the All-in-one and the click-through.

All-In-One
The all-in-one type brings all of the content of the newsletter right to your subscribers inbox. They allow the subscriber to easily digest the information for quick action.These work very well for company announcements, affiliate sales and newsletters with fewer articles or shorter content. The advantage of these is they are entirely encapsulated so they are easy to read on the go with various wireless devices.

Click through
The click-through type of newsletter is one that provides a summary of each article with a link to continue reading. This type of newsletter generally has both an email and website component It is more suited to newsletters with a great deal of technical content, a large numbers of topics or longer more in-depth articles. Although it can be more time-consuming to maintain, this type of newsletter allows for additional benefits outside of simply bolstering your email database. With this type of newsletter you are driving traffic to your website with each click and once they are finished reading your newsletter, they might decide to stick around and see what else you have to offer at that moment in time. It also allows for the possibility of both broad and targeted advertising based on topic rather than just the broad type of advertising that the all-in-one might deliver.

Now that you have done your due diligence: you know your purpose, you have a scalable idea for ongoing content and your format is set, it is time to get busy. Your next steps are to come up with a catchy title, some awesome design and a way to make it go.

Catchy title – Check! Forget the marketing angle, the brilliant name you came up with is probably the whole reason you decided to do the newsletter in the first place, right? 🙂

Awesome design – Check! You know a kick’n designer that can make that brilliant title sing. All you have to do is give him the name and the next great content vehicle is as good as done! And if you don’t think you need the next great design, that is not a problem either because there are ways of making your newsletter talk even if it in NOT one of the pretty people.

Way to make it go – Uh, oh! How do I do that? Well lucky for you this ain’t your mama’s content distribution method. There are a great many ways to give your vehicle wings and none of them require jet fuel. If you don’t have a bunch of technology black belts lying around just waiting for you to come in with your next flash to brilliance then you will want to consider using a third-party email provider to deliver your newsletter and more importantly maintain your email database.

There are an ever-increasing number of providers out there to suite this need and the one you go with depends a lot on you. Most have tools and templates for creating simple HTML newsletters (in case you do not feel the need for design ecstasy in your template) but all will help you manage your list. You can find solutions to fit anything from a large enterprise implementations that service lists in the hundreds of thousands (like YesMail, Silverpop and ExactTarget) all the way down to lists of less than a hundred. The trick is to read the features available for the cost and decide what works best for your list and mailing needs. Small businesses can easily find FREE Trials (like AWeber, VerticalResponse, and GetResponse for example) and depending on your list size and mailing requirements FREE forever (like my personal favorite MailChimp). Functionality varies from service to service but they all do a good job of helping you get your word out.

The best part of hosted services is the list maintenance. They allow you to set up your list with boning or preloaded with an existing database. From there they provide you with ways to create subscribe forms that can be used in your online marketing efforts, auto responders that can be used to carry a link to a free gift and all the while they handle any unsubscribes that come through to make sure that you stay CAN-SPAM compliant.

After the due diligence for your new newsletter us done, make sure to check out some of these email providers to see what works best for you needs:

• AWeber
• VerticalResponse
• GetResponse
• MyEmma
• MailChimp
• YesMail
• Silverpop
• ExactTarget

Ok, Recently I posted on the virtues of enhancing the user experience with media like Animation, Audio and Video and it occurs to me that I may need to qualify that a bit. As my title suggests, the first tenet of any webocratic oath should be First, Do NOT Annoy! So even though I am a proponent of adding media to your site and even though I DID specify judicious use, I just wanted to follow-up with a few “Best Practices” where these and other things are involved.

Animation/Flash
Lets start with the biggest offender. And although I am a believer in Flash (Sorry, Steve) there is a place for everything (you may start to see a pattern as you read these). The non-gratuitous use of Flash is obviously the preferred implementation. Sites that hit you in the face with annoying animation over and over and over are just that…annoying. If you are going to use it, like everything else you do on your site, you should think it through. Adding some movement to capture attention is great but as with most things in my opinion less is more. Just because a little does a little good, does not mean that a lot will have the same effect..if fact it, like say opiates for instance, can have the opposite effect in high doses. Just let it do its work and then fade into the background. Make them try to find it again if it was so cool they need to watch it again, don’t assume that it is so awesome that your intrepid site goers need to see it over and over and over again.

Audio/video
Although not nearly as bad as flash, there are some practices with audio and video that can can drive traffic away rather than helping draw it in further. The worst of the worst in my opinion is Auto Play! There is nothing more annoying than being in a quiet house after everyone has gone to bed, quietly researching your latest obsession when suddenly, without warning, the loudest most irritating techno-trash music starts echoing off of every hard surface in your house accompanied by Robyn Leach talking about the Champaign Wishes and Caviar Dreams of this fantastic product. The initial reaction (assuming that you are not now incontinent) is to get away from the sound as quickly as possible and the easiest way to do that (even if there is a “sound off” switch) is to leave the site and I can’t tell you how many times I have done just that. It is so disturbing that it totally puts you off the company or product they are offering. Even if it is the best, most perfect version of what you are looking for and the price would make you cry with joy, you wont be there long enough to find out and you will consciously choose not to return to the scene of the crime. I am all for the audio or video, but make it your customer’s choice to view to content. You can make it compelling simply by placement and they will watch or listen to the wonders that is your product simply for that reason. Assault (even on your senses) is a crime and smash and grab tactics do not work out well for anyone.

Navigation
The most subtle of the annoyances can be found (or not in some cases) in a sites navigation. In the case of navigation issues it is not so much seeing too much (although too much of anything can be harmful, I am sure vegetables in sufficient quantities will give you cancer..but I digress ), but seeing too little or not seeing it at all. The key here is to think logically about it. Having your navigation at the bottom of the screen below the fold may be awesome for the design but it is ridiculous for a website. People expect to find menu items in a few main places. First and foremost, the top of the screen (I know..the hell you say, right), followed closely by the top left side and then the right.

The key here is to pick one (and I am talking main navigation, I am not saying not to have links throughout and an interesting magazine like layout (especially on the home page) and stick with it. Don’t have some items on the top and them some on the left or the right or any mix in-between. The goal is for people to find what they are looking for so how about helping them out. Here is a thought, wherever your main navigation is, keep it consistent throughout the site, try not to go too deep (you get much beyond 2 levels and people are going to feel like they are in a hedge maze). Drop-down/Flyout menus are great for consistency but not always necessary. Just think it through logically and consider for a moment WWJD – What Would Joe-Customer Do? If you put yourself in a lowest common denominator mindset when building out the navigation you will be sure to have something everyone can follow.

Just remember, you learned everything you need to now about your website in Kindergarten. Whether it was K.I.S.S. ( Keep It Simple Stupid) or Chris’ Razor (The simplest idea is usually the Best), the less annoying your site is, the more effective it will be in getting your message across. Put yourself in your visitors place. Assume you are in a quiet room full of sleeping babies, your headphones are in the next room, you have had only 3 hours of sleep and you have a huge headache (but somehow surfing the web still seems like a good idea..work with me here…). You don’t want to experience the cacophony of crying babies caused by the music/video that played automatically or your own expletive deleted screaming from the Flash that would not go away or the navigation you could not wade through. Making a conscious effort not to annoy your site visitors by allowing them a say in their own web experience will only serve to better your relationship with current and potential customers.

There are many ways to enhance your user’s experience when they visit your website from simple graphics to full multimedia immersion. Most sites depend on graphics (at least to a degree) to help sell the content. And while as a designer I am all over this because it helps feed my Starbucks addiction, there are sometimes simpler ways to enhance an otherwise decent design that may be in need of a little freshening up. One of the best ways to breath new life into your site is with the discreet use of multimedia.

Animation
Although it can be pretty old school in its execution, a little movement goes a long way.

Flash – No matter what Steve Jobs says (and I generally listen) Flash is the best and most accessible way to implement animation on your website. It is fast, it is clean and iPad’s and iPhone’s not withstanding (I know mine aren’t) it is accessible to most people on the net. The only real drawback is the need for an experienced designer to help you out with it (again, happy to feed my coffee addiction with your animation needs) but it allows for you to please most of the senses (sorry no smellivision available, but I am sure someone is working on it) with sight and sound.

GIF – A little more old school but no less effective is the tried and true GIF animation. Although only the flip book of online animation offering no sound to accompany the visual goodness, judicious use of this type of animation can draw attention and revitalize an otherwise flat site.

Audio
Although not as compelling as animation, adding sound to your site can enhance the experience for your users as well with the added benefit of you being able to record the audio yourself. Most newer computers (or even older ones for that matter) have some rudimentary capacity to record and play audio. A simple message from you can be enough help draw users in and help engage them with the content of your site.

Video
Given the ubiquity of video enabled cellphones and digital cameras (including the simplicity of the flip video camera) the ability to add video to your marketing endeavors has grown exponentially in recent years. Now, without need for professional assistance (although in some cases it is still needed…seriously…but I digress) anyone can add exactly what they need to show potential customers exactly why what they have to offer is second to none. And to make it even easier, enter YouTube and Vimeo as free resources for hosting your video content while allowing you to stream it directly to your website so it appears to be embedded. Giving you a professional sales tool without the expense.

And while these things have sometimes been considered gratuitous in the past (and still can be depending on your implementation), the media that you are looking to add to your site today ain’t your Mama’s video.  It is no longer just about dazzling them with shiny objects. Those shiny objects now serve a purpose beyond drawing your visitors ever closer to the poisoned donut. Recent changes to Google’s search ranking algorithms  are giving more prominence to what it considers to be high quality sites which are defined as sites with more original content. And what is more original than the audio and video you are producing for your potential clients?

So what are you waiting for? Get out there – be little Murray Sparkles (and if you get that reference you definitely have kids) and start enhancing both your user’s experience and your site ranking AT THE SAME TIME!

As more and more marketing relies on the use of social media, and more and more customers use social media outlets as a primary means if communication, companies have to make more of a concerted effort to integrate their corporate identity into their different media outlets. It is no longer enough to just “Be” on Facebook or Twitter you have to be recognizable to your customers and potential customers but how to do it?

As social media has evolved so have the platforms on which they were built allowing users more and more control over the message they are sending. But not everyone is taking advantage of this personalization. Too many businesses make do with base templates rather than customizing the experience for their customers.

Blogging
WordPress is arguable the most prevalent blogging platform out there with literally thousands of free themes available to customize the look, feel and functionality of any given blog. Themes are easy to install, and easy to modify (OK, maybe easy is not the right word, and not all themes allow customization through the admin area but you can at very least change the header graphic to make it more in line with your current identity). Unfortunately, many site owners do not even get this far. Changing out that header graphic should be done at a minimum but with WordPress you can take it even further depending on your need.

Custom themes
So how do you know if you could benefit from a custom word press theme. Well, riddle me this, Batman – Do you have an established identity for your company? Wouldn’t it be great if a customer reading your blog KNEW they were reading a product from your company rather than having only a vague notion that they might have some affiliation with the writer (like their best friend’s sister’s boyfriend’s brother’s girlfriend heard from this guy who knows this kid who’s going with the girl who is pretty sure she once had an out-of-body experience that possibly involved a company like the one who was writing all this great content). Well then what you might need is a custom theme. Custom themes can be as simple as a unique design and layout that is specifically created for your company and as involved as a great deal of custom functionality that allows you to show and maintain everything exactly they way you want it, in other words something that “ain’t your mammas blog”.

You can also take it a step further while you are at it. Word press has evolved into a full on CMS (content management system) and as such it is good for more than just blogging anymore. If you have a site and a blog hosted separately and would love to have it all under the same roof, now is the time. You can have a custom theme created to match your existing site (if it totally rocks) or if it is nothing to write home about and you are apt to put on your best John Cleese and say “now for something completely different”, you can just go with a whole new design. Either way you will be able to have the best of both worlds with your regular site pages and your blog posts all housed in the same easy to use CMS you have been used to. And depending on your functional requirements, the costs can be very reasonable too. Just think, a new site with built-in blog all while removing the need for a Web professional for ongoing updates. And if you are updating your site as often as is prudent for SEO that can begin to add up.

Twitter
I would bet that a day has not gone by of late when you have not heard about someone “tweeting” or how many followers someone might have but even if you were the one doing the talking, have you ever given any thought to what people see when they come across your brilliance while searching twitter for the absolutely most current info on your area of expertise? Chances are you are like far too many twitter users, you set up your account using the defaults and just started spewing your wisdom to anyone who would listen. This is not a bad thing by any means, after all as I have stated many times before, content is king. But in order to increase the number of subjects under your thought leadership you have to pay at least some attention to your identity so they when someone happens upon you, they’ll tell two friends or at very least be able to figure out how to learn more about their newest addiction…you.

In order to feed the masses chasing the dragon of your wisdom, you need make sure they can find your blog (I mean you can only get so much across 140 characters at a time) or better yet, your website so they can tell all of their friends about this great new resource for products and services. The best way to do this with twitter is by creating a custom theme for your twitter profile. There are a number of tools available to edit your account look and feel with something as simple as a color scheme that matches your corporate identity and something as involved as a custom background image that has your logo, photo and/or other pertinent information staring at your users as they soak up your brilliance.

Facebook
Many companies have bitten the bullet and setup a fan page for their company or product but like with their blogs, very few have taken the time to take advantage of all of the resources that are available to enhance the experience for their fans.

Profile picture
At very least, anyone with a Facebook fan page should use a custom profile picture that includes your logo as well as other pertinent company information so when someone arrives at you Wall page they know exactly where they are and how else to get in contact with you and although company info is available on the “info” tab, it is always better to make sure that your customers and potential customers do not have to hunt around for ways to get in contact with you.

Custom tabs
When a sweet profile picture is not enough, and getting them to the wall is not the goal, it is time create a custom landing page for your users. Making use of Facebook’s HTML Application allows you to add completely customized content to your fan page so you carry your corporate identity right into your fan page as well as add custom forms and more. And for those of you who want your fans and wannabe fans to land right in the middle of all this greatness, you are I luck because Facebook allows you to decide where they land.

Blog
The Networked Blogging application allows you to syndicate your blog content so other Facebook users can subscribe to it while at the same time displaying it for your Facebook Fans on its own tab of your Fan page.

These are just three examples of ways to enhance the user experience with your social media. Identity consistency across all marketing mediums helps customers and potential customers to know they are in the right place right away so they can concentrate on the pressing business of engaging you in conversations that will help them while providing you with valuable interactions that will ultimately help you grow your business.