Posts Tagged ‘Online Marketing’

To host or not to host (your videos), that is the question

Friday, November 12th, 2010

Video content can add great benefits to any website but how do you handle it on your site? Well, the simple (and not so helpful) answer is, it depends. I am asked regularly about the best way to deal with video content and while i normally advocate for having copies of all files integral to your site hosted with the rest of your content (on your web server), in the case of video, you have other options.

In the immortal words of Inigo Montoya…Let Me ‘Splain…no, it’s too much..let me sum up..

Video and other media takes up a lot of bandwidth to distribute to your audience.

Ok, too simple? All right here is a little more detail on that..sorry, Inigo.

Warning, technical babble approaching…

There are two types of data associated with any web hosting account, the storage space and the data transfer. The storage space is as you expect, the amount of physical space you have in your web server to store files. The Data Transfer however is a little trickier. The data transfer is basically the amount of data transferred from your website across the net to the different users, etc accessing your site.As an example, let’s say you have a video file is that stored on your server taking up 10MB, no big deal, right? I mean, have tons of storage space so no problem, right? Wrong. The thing with data transfer is it occurs with every user that comes to your site. You could have 10 people accessing that video file at the same time and each one of them will be costing you 10MB of transfer (not including and other graphics or files that they are viewing while they are there). Not much in this microcosm we are looking at, but now think about how many viewers you have per month x the number of videos on your site. It can easily add up to some major transfer overage charges all for a few videos you have plenty of room to store.

You are now leaving the technical babble portion of the posting..I think…

Ok, ok, i know, half way through that your eyes glazed over and you found yourself wiping drool from the corner of your mouth. So in layman’s terms, what does all of this technical babble mean to you and your site? Let me bottom line it for you: When it comes to media content (especially video) more often than not, you are better off pulling it in from a third-party source. Now there is one caveat to the content that follows, if you are offering the media in question as “premium” content (meaning that people are paying to see it), hosting the content yourself is still the best option but you may want to look into third-party storage like Amazons S3 services.

Now, for the rest of you, there are several ways to stream as much content to your site as you like without incurring exorbitant monthly costs. The most obvious choice is YouTube. I know what you are thinking, “but i want the content to display in my website and I don’t want to advertise other people’s videos”. Worry not, there’s an Ap for that…ok, maybe not an Ap per se but a way to make it work.

  1. First things first, go to YouTube and set up and account for yourself. Once that is done you will have your own “Channel” that contains only your videos and you can direct people to watch them. And i know you are not seeing it yet, but watch closely as the 3D image of the space shuttle materializes before your eyes…
  2. Upload your video(s)
  3. Marvel at the brilliance of your channel and tell your friends to go and look at what you have accomplished.

    Still not seeing it, huh? Keep watching. And see the magic happen…

  4. Once you are loaded up with at least one video, click-through to the video page like you are going to watch, then scroll down and see a GIANT button that says “embed”. This has nothing to do with sleeping, it is all about getting y our video from YouTube to you site. When you click the button a whole host of controls will be displayed allowing you to choose the size of the video, the colors of the player and more.
  5. Once you have selected the options you want you will notice the field filled with technobabble code..These ARE the droids you’re looking for. With this gobbledygook (it’s a technical term) you will be able to bring your videos right into your site with all e power of YouTube behind them.

Ok, now you are feeling it, I can tell so let’s move on.

All that is left is to take this lovely code back to your site and paste it into your page where you want it to go and VIOLA, you are set.

Now you are getting the best of both worlds, you have your video content where you want it on your site while at the same time making use of the streaming technology and bandwidth brought to you by your friends at YouTube. And YouTube is not your only resource for this, there are a number of other sites out there, like Vimeo, that work equally as well.

So what are you still waiting around for? Get out there and start loading those videos.

FREE Tools to Ease Your SEO Woes

Monday, November 8th, 2010

No matter whether you are getting your feet wet with SEO for a new website or just trying to make sense of things for an existing site, there are a number of tools available to help you at a price you can afford…FREE.

Analytics
Analytics is kind of a buzz word these days but in this context it refers to something very important to your site, you traffic. As the name implies, the tools allow you to analyze your site traffic so you can see the patterns of behavior that are hidden to the naked browser. There are many packages on the market to help you understand you website traffic but by far the most popular (and best choice for most users) is Google Analytics. It is robust, easy to use and best of all it is FREE. Not only is it great for individual site owners but developers love it because it allows you to track multiple sites within the same account.

Once you sign up for an account all that you have to do to get started is to add a simple script to any page you want to track (pretty much all of them). Once you code is set, just wait a few days and then take a look at the treasure trove of information available about your site traffic. The more time that passes the better your insights can become because the patterns that can emerge over time.  And with the simple graphical display emerging patterns are easy to discern so you can concentrate more of your time on your business.

Now don’t be fooled by the simplicity. Analytics are great but  getting the information is the easy part, it is what you do with it that counts. The tools available have hundreds of built-in ways to access your data and they are also easy to customize so you can see the information the way it makes the most sense for your business. And once you begin seeing the data in a meaningful way it will allow you to change the way you look at things enabling you to adjust your marketing and email campaigns accordingly.

Webmasters Tools
Now that you know how to see who is looking at you, it is time to take a look at how you are seen. All of the major search engines offer what are known as webmasters tools to allow you to see yourself as the search engines see you. This is invaluable information because it allows you to truly maximize your SEO potential.These tools allow you to see what keywords you are ranking for,  how often you come up in searches, what sites are linking to you as well as general performance information that will help you fix problems you may not know you had.

And although most things these days are geared toward Google, it is important to make use of the tools from Yahoo and Bing as well so you can get a more complete picture of how you are perceived across the net. Taking this balanced approach will allow you to maximize the effectiveness of any SEO changes that are made as well as giving you more insight for potential SEM campaigns that you might run in the future.

Those sound great but how do I get to them?
The tools are all technically Free to use, but as you know, there is no such thing as a FREE Lunch. In order to access the tools you will have to set up an account with each of the Search Engines. In general this is not a problem but you may want to make sure and bookmark each of the pages as you go because these tools are not exactly easy to get to. While you are at it you might also want to set up email accounts with the different providers for testing purposes. I like to set up Gmail, Yahoo and Hotmail accounts during this process so I have them to use for testing email campaigns going forward (while you are at it, if you are thinking about email testing, you should also set up an AOL account as well just to round it out).

Use the links below to check out the different tools and setup your accounts now:

Google

Yahoo

Bing

Used properly, these tools can help you to significantly improve the efficacy of your online identity as well as your ongoing marketing efforts.

Keyword Research on a Shoestring

Wednesday, November 3rd, 2010

The cornerstones of any SEO or SEM project are the search terms used to set your content apart from the crowd. These terms, commonly referred to as Keywords, are how all of your potential organic SEO traffic is eventually directed to your site. But how to you determine what keywords fit best for your site? That is a tough question with a number of answers but they may be simpler than you think.

The best place to start with any keyword research is in your own head and there are two ways to do it:

  1. Try to put yourself into a potential customers shoes and think of the non-industry specific, jargony keywords and keyword phrases that you would use as a layperson trying to find your product. Then begin writing your site content keeping those search terms and phrases in mind to be sure they are included

    or

  2. Start writing the content for your site the way you think it should be written and let the keywords fall where they may.

Either way you decide to go, you are well on your way to where you want to be. The next step, once your content is complete and your site is up, is to consult one of the many Oracles that Google provides in the form of online tools. In this case what you want is the Google AdWords Keyword Tool. Although this tool was ostensibly developed to be used for Search Engine Marketing (SEM), it is still an excellent Free resource to use to help with basic organic SEO.

So how does it work?
Essentially the way the keyword tool works is that is looks at your site and then tells you what IT thinks your keywords are based on your content. Intrigued yet? I thought you might be. This now allows you to see how the other half sees. You think you are optimizing for one thing and it turns out as far as the spiders are concerned you are talking about something totally different but once you know what it is seeing you can begin make the adjustments that will ultimately help bring in those elusive customers.

From here you can fill out your list with keywords you may not have considered before and start breaking things down using some of Google’s built-in “Grading”. The grading allows you to see how many searches are done each month on a given keyword . You will see some amazing search numbers and be tempted to try to rank for words like “internet”, “Computer”, “Security” (or the like depending on your industry) but don’t get sucked in by really high numbers – remember that the broader the term, the more competition there will be for it. As a small business you need highly qualified leads and you can’t afford to compete with Fortune 500 companies for searches that will, in all reality, have nothing to do with what you have to offer. The best option here is to narrow the terms (or more specifically phrases because single terms will almost always be too broad) as much as possible.

Once you have done that you can narrow it down further by the number of searches (remember, the more the better, but within reason – lets not get greedy). And here is where you play the SEM card for your basic SEO needs. Along with showing the number of searches and a general competition ranking, this tool also shows how much Pay-Per-Click advertising is going for on each keyword or phrase. The more it is going for per click, the more the competition is likely to be for regular organic traffic as well. So when you find your balance between competition, search volume and cost per click, you have found your keyword. then as with everything else you just rinse and repeat until you have ten to fifteen strong keywords that you can use as a base for your site.

Then it is just a matter of optimizing the content on the important pages to make use of up to three of these keywords (and they can be different on each page) and then you can go back to your analytics and other tools to see how things work out and adjust accordingly.

Now don’t get me wrong, there is a reason why there are almost as many SEO companies out there as lawyers in this country, they have a lot of expensive toys and know how to really bend the search engines to their will. Depending on your needs it may make sense to work with one of these companies rather than trying to go it alone but for most small businesses, this tool is just one more example of the ways that individual site owners can take some measure of control over their web presence and enhance their organic search engine traffic without sacrificing any body parts to a deity not of their choosing.

Social networking for your social network

Thursday, October 28th, 2010

Just when you thought you were the last one to arrive at the social networking party, you realize that you got there just before your blog. Everyone talks about how you can leverage social media for your business but did you know that your blog can now take care of that all on its own? Thanks to one of the thousands of brilliant developers out there who make your life easier by developing applications for everyone’s favorite time suck, you can now syndicate your blog on Facebook allowing the teeming masses of yet undiscovered business potential to see your ramblings (good or bad) while they busily catch up with that varied list of butterflies that they try to keep up with daily.

Networked Blogs allows users to subscribe to your blog feed and have it displayed directly on their personal or Facebook Fan page. The best part is that rather than needing to go back and check out your favorite rantings (and/or astute business knowledge – tomato, tomato), the new entries post directly your wall as soon as they hit the net (you are there all day anyway, may as well make it time well spent).

And what is the bottom line of this wonderful new toy, you ask? Aside from the obvious user benefits, in essence, it allows your blog to have a go at social networking on its own. Just imagine what it can accomplish when left to its own devices in the worlds largest shampoo commercial. Think about it. You apply your brilliance to your keyboard and hit publish, but now instead of it just going to your Great Aunt Ruby and her Bridge club, you are now reaching John in Des Moines and Roxanne in Nelson, B.C.. But it doesn’t stop there because as the commercial goes, they tell two friends and so on and so on and so on…or at least one of their friends sees the feed and decides to read your post, and then one of his sees it when he subscribes and all of a sudden you have a whole new market of suburbanite professionals.

So who says that your social interactions actually require you? Just do with your blog what you have always done with you dog, make sure it is well fed and well-groomed, then head out in public and let it draw the chicks…uh, I mean people, to you.

How do I measure success with social media?

Friday, October 22nd, 2010

Success in any marketing endeavor all starts from the same basic formula: define your objectives, determine your placement and measure your results. Simple, right? Then why does social media marketing seem so daunting? Well, it may look daunting but looks can be deceiving. Although social media does not necessarily conform to traditional methods of measurement, the basics still apply, you just have to adjust your thinking from the outset and everything will fall into place.

Define objectives
Social media is a different animal from most marketing because the objectives are drastically different. Rather than trying to convince someone to buy your product directly, social media is more about capturing mind share. So the real objective in most cases is simply to start a conversation with potential customers that allows you to display your thought leadership about a certain topic. Once engaged in this manner, potential customers begin to see the benefits that you offer over your competition.

Placement
Once you have defined the objectives for your social media marketing the next thing to determine is a proper venue. Blogging, Facebook and Twitter have great broad reaching appeal but make sure to look into smaller more industry or interest centric social networks as well to determine the best place to start your conversation.

Measure
Now that you have the what and the where, the how of success measurement becomes infinitely easier. Since your objectives and placement are different for social media than they are for your other marketing efforts you need to conform your measurements to fit situation as well and in this case you will conform your measurement to the individual venue.

  • Members/Comments
    If you run a membership site or blog that allows users to comment on posting, you can use the number of members/comments as a barometer for the usefulness of the content. Not only that but the comments themselves can contain invaluable information related to your individual postings that can help you in other areas of marketing and product development.
  • Fans/Followers
    The number of “fans” or followers on sites like Facebook and Twitter indicate the popularity of specific content you are providing. While growth in the number of these over a period of time can show how well your messages are penetrating your target markets.
  • Social bookmarks
    The number of times your content has been posted to sites like Digg or Stumbleupon can indicate that not only is your message effective but that you are also building the mind share among potential customers.

And the list goes on and on. A unique measurement criterion can be determined for each type of if not each individual social media outlet but once the objective of your social media marketing campaign, the measurement metrics will very quickly present themselves for you.

Once you go through the process once you will have it down. Then all that you need to do is rinse and repeat with the basics for your different campaigns and don’t be afraid to tell people about your success. Who knows, your success with one campaign could be the source of another success just by spreading the word.

Know your reputation – Ignoring it won’t make it go away…

Friday, September 10th, 2010

Companies spend years building their reputations but all of that work can be for naught if they don’t know how to manage it. I know what you are thinking, you have a great reputation for excellent products and outstanding customer service, but the reputation you have cultivated with your loyal customers over the years may not be the same thing that potential clients are seeing online. The main reason for this is that once something gets loose on the Net it is almost (if not completely) impossible to remove.

All it takes is one negative blog posting on a popular site and new prospects might overlook you out of hand because that negative posting about your inferior quality products or your non-existent customer service is showing up with higher rankings than your well designed, fully optimized corporate site. This type of information can hang around long after they are posted whether or not they were ever true or have since been fixed. And although these things may never go away completely, there are things that can be done to mitigate their impact:

  1. Control the message
    The key to any reputation management plan is to control the message. Make sure that all of your online communications follow the same guidelines. Wherever the company is mentioned, it should always be portrayed in the same light which means knowing what is being said on Blogs, Twitter, Facebook and other online outlets is a must. It is a big job but you need to set aside time to review these sites every week.
  2. What to monitor?
    Find a group of blogs or other social medial outlets to monitor. Not just your company but competition, industry as a whole and messages to see what is resonating. You can usually start this with a simple Google search to see what is going on in your space. But don’t stop there, it is also a good idea to keep en eye on employee blogs and personal websites to identify possible internal risks to your online reputation as well.
  3. Making sense of it all
    Not all conversations will affect the company. Focus on the ones that impact perception. Make note of the audience impacted using each platform as a guide (Twitter=followers, Facebook=Fans, etc). Know what is being said and to whom so you can determine the best way to respond.

Once you are set controlling, monitoring and interpreting, you will be ready if things go south and you suddenly find yourself facing some high-ranking negative information. If this happens, you can use social media to set it right again. Time is of the essence and with the recent roll out of Google’s Caffeine, and the fact that you have been paying attention, you can now make a bigger impact even faster. Keeping track of your online reputation allows you to take out those negative blips before they fester into any significant business impact by pushing them down to the level of insignificance in the search engines.

Everyone can benefit from a little Caffeine

Tuesday, August 31st, 2010

Regular content updates have always been key to any successful organic SEO campaign but not it is more important than ever with the recent roll out of Google’s new indexing system, Caffeine.

Big deal, right? What could possibly be so different that it will have any real impact on your already strongly positions site? Well, let me explain. The old indexing system was set up in layers, some would update faster than others but essentially it had to analyze the entire web before new updates would be seen causing significant delays between the time new information became available and when it would start to show up in a search. Now enter Caffeine. With Caffeine the system analyzes the web is much smaller segments allowing for new updates to be added to the index on a continual basis thus constantly refreshing results with the most up to date info for a given search.

From a searchers perspective, picture a deck of cards on a table and the only way to get to the card they want is by going through each card individually and sometimes upon reaching the bottom of the deck they realize that their card was not in the deck. Frustrating right? Now picture that same deck of cards but in order to access the card they want, they just through the deck in the air and the card they want lands in their hand while the other cards fall neatly back into the pile. That is essentially the difference between the way the old system worked compared to Caffeine. And with Caffeine’s faster updating, a person could just keep picking up the deck and throwing the cards in the air over and over and although sometimes their card would not be there, eventually it would. You can check out the differences for yourself at CompareCaffeine.com and if you don’t see anything significant right away, just wait a few minutes, I am sure one of your competitors will be catching up with you shortly.

Wow! Faster searches, and more relevant information, the Hell you say! I do and so what does this mean to you? It means it is time to get back into the game. No longer can you sit back on your rankings laughing gaily at your competition who is desperately trying to unseat you from your top ten Mt. Olympus. You need to get in shape and fight to keep that position. Thought Leadership is the name of the game and if your content does not support you as the authority, then some young upstart with better formed and more regularly updated content will unseat you in a quiet coup taking all you have gained.

Keeping your ranking, now more than ever, means making a commitment to regularly creating valuable content. This can be done in a variety of ways but the simplest way is by starting a blog because Caffeine checks news sites and blogs more often than it does regular site content. Got your blog set up already, great! Now make sure to augment your highly prized pros with effective cross linking through your other social media outlets like Facebook, Twitter, Digg, del.icio.us and Technorati to further establish dominance over your competition.

Grab that scepter of authority and begin regaling your followers with tales of wonder with your unique content. And once you have begun, set a schedule and keep to it because although no every update will appear immediately in this brave new and highly Caffeinated world, the more regularly you make valuable updates to your content, the faster your site will be crawled going forward thus allowing you to tame the Organic SEO beast.

Just because the Cobbler’s children have no shoes, it is no excuse for you

Friday, August 20th, 2010

When it comes to SEO, content that is regularly updated is a MUST. I know what you are thinking, “yeah, yeah, you’re one to talk”. True enough but just because I have not been heeding my own advice of late does not mean that it is not sound all the same. One of the keys to any successful SEO program is regular updates. Just like with a city, you can lay all of the scalable infrastructure you like but if you do not do anything to maintain what you have created all your good work will eventually break down leaving nature to reclaim your land. The same is true of your SEO and you don’t want all of that effort to go to waste. You spent time researching keywords, optimizing your content, and tagging all of your images but unless you are regularly updating your content your rankings are slipping day by day while your competitors, who are updating their content regularly, are slowly but surely erasing your existence from the top tiers of “The” List.

Competition is fierce for decent Google placement and you need to make sure you are doing everything you can to ensure you stay where you belong – at the head of the pack. So what should you be doing?

  1. Update – In order to maximize your visibility you should be updating your content at least once a week (although in this case more is better). Why do you ask? Because as I may have mentioned before, the more often you content is updated to more often the search engine spiders come back and more opportunities you have to push your competition down in the rankings while boosting yourself up on their backs at the same time…this is what we in the marketing business call a Win-Win Scenario. A blog is the perfect vehicle to help bring the Win home.
  2. Diversify – Make sure that you are not putting all of your eggs in one basket. Make sure to make your updates work for you by making use of Social Media in your update process. Don’t just blog it and forget it, make sure that Tweet about your new blog posting and update your Facebook to reflect the information as well (and don’t stop there, you can keep telling two friends across a multitude of other social media networks like Digg, Del.icio.us, Technorati and more). This allows you to kill multiple birds with one stone and there are tools out there to help you automate this process. So essentially, all you would need to do is update your blog and you are able to multiply the impact of that single act across multiple networks, hitting multiple audiences (and overlapping with some) with your efforts ultimately culminating in higher search engine rankings to boot. And all it took was setting aside 30 minutes a few days a week. What a Bargain!
  3. Rinse and Repeat – I may have mentioned this before, even in this posting, but it does no good to lay the foundation and leave it out from the elements. Set aside the time to make these updates on an ongoing basis and your results will build over time with not only higher Search Engine Rankings but also with higher conversion rates.

You don’t want to get left behind and you certainly do not want to be playing follow the leader. You know what they say, if you are not in the lead, the view never changes so get out in front and see what is out there.

Leveraging the Overlap between SEO and Social Media

Friday, June 4th, 2010

Whenever you set out into new online marketing territory you need to make sure to consider the old when developing the new. Whether you are venturing into blogging, Facebook, Twitter, Digg, Technorati, del.icio.us or any of the other myriad of social media outlets out there you need to make sure to always maximize your exposure. There are multiple ways to do this but whenever possible it is always best to get back to basics.

URLs
No matter what you do with your online marketing, the rules for SEO remain the same. The structure of your URLs in your social media endeavors are just as important as they are with your website. The more keyword rich your URLs are, the higher these items will rank on your chosen keywords in the search engines. Optimize your URLs to not only be descriptive on their own but to also include keywords that are used in the title and body of the content to further enhance your keyword density.

Keyword Density
As with your website, in order to maximize your exposure, you need to make sure that your social media content is keyword rich. Using the same keywords that you are trying to rank on for your website will give you additional links in the search engines that will help push up your rankings on the information you want out there. Not only that but while you are at it, these same social media entries will help push down the rankings of anything negative that may be floating around about your company, products or services. The more real estate you control in the search engines (with positive information of course) the better off you will be. So the more areas that you are pulling from to populate those listings the greater your chance of success in achieving the rankings you obviously so richly deserve.

Multimedia Content
Multimedia is an often overlooked area of SEO. And while it does not do as much for you as keyword rich content, it is a great way to increase your visibility. Using multimedia content in your social media posting can add a new dimension of ranking within search engines by expanding your rankings to not only work in regular website search listings in Google, Yahoo, Bing and more but also in the media listings those same search engines already offer for images, audio and video. At the same time this type of content helps open your site up to some of the media specific search engines out there like PicSearch , Blinkx and PodScope that you may not have otherwise been able to breach allowing you to increase the link popularity for your site.

The basic premise here is that when you move into other areas of online marketing, you should always remember lessons learned and try to apply them wherever you go. Leveraging this overlap between social media and SEO will enhance your SEO results and allow you to maximize your exposure.

Maximizing Your Social Media Impact

Saturday, May 29th, 2010

When you set off to make your mark in social media there are three things that you can do to help maximize your impact.

  1. Know your audience
    As I may have mentioned in previous postings, the number one thing that you can to in any marketing endeavor, online or off is to know your audience. Knowing who you are talking to with your communications will shape the information you provide along with the manner in which you provide it. The best way to do this is to sit down and create analogs of your target customers with everything from age and gender to marital and parental status. There is a reason why so many marketing research firms are located in malls and are constantly trying to entice unsuspecting people into their lair where they are forced to answer lengthy questionnaires. The information matters, plain and simple. And that information helps businesses like yours shape their marketing messages and even the manner in which the messages are delivered and that includes social media.
  2. Be a resource
    The best way to build an audience and enhance your exposure with social media is to provide information that your audience will find useful. Don’t use your social media outlets just as a veiled way to push your products or services. It is certainly ok to mention your products or services here or there but that should not be what it is about. Strive to Become a thought leader in your chosen space. Becoming a true resource that offers value to your audience without expectation (whether through informational blog postings, ebooks or other free resources) can have great side benefits to your business. Offering free resources on topics close to you helps build relationships with your network. These types of relationships foster evangelism among your network that can turn into an unpaid salesforce for your products or services.
  3. Have a conversation
    The idea behind any good marketing program is to start a conversation that will ultimately end in a sale. Blogging as well as using resources like Facebook and Twitter can be the best conversation starters in the world. Open up communication and be willing to hear feedback from your social network. Everyone can see the value in good feedback, but you need to take the good with the bad because you never know where things will lead. Never underestimate the power of conversation. You might get some negative feedback about your company but you can turn that negative feedback into a win depending on what you do with the information. Someone relating a negative experience may give you insight into issues that may effect more than the single individual. No only that but it can afford the unique opportunity to act to change the underlying issue and turn a negative experience into a life long customer that in turn can become an evangelist for your products or services.

Whichever way you decide to go in the social arena whether it be blogging, Facebook, Twitter, Digg, or any of the other budding networks out there as long as you keep in mind that social networking is less about you and more about your network, then you should be a in a pretty good position to maximize your impact.